Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering custom digital designs from Digital Moments Rio.
📦 About Our Products
What exactly am I purchasing?
You are purchasing digital files only - no physical products will be shipped. After your order is complete, you'll receive high-resolution digital design files that you can download and print at your preferred print shop, online printing service, or local printer.
What file format will I receive?
Your design will be delivered as a high-resolution JPG or PNG file, optimized for professional printing. The files are typically 300 DPI (dots per inch) to ensure crisp, clear prints at large sizes.
What sizes are available?
We offer designs in various sizes including 5x6, 5x7, 5x8, 6x6, 6x7, 6x8, 8x8, and 10x8 feet. The exact dimensions depend on the specific product. Each listing clearly states the available sizes.
🎨 Customization Process
How do I customize my design?
After placing your order:
- You'll receive an email with instructions on how to submit your customization details
- Provide your information - names, ages, photos, event details, color preferences, etc.
- We create your design - Our team will customize the backdrop with your specifications
- Review and approve - We'll send you a proof to review before finalizing
- Download your file - Once approved, you'll receive the final high-resolution file
How long does customization take?
Custom designs are typically completed within 2-5 business days for standard orders after we receive all your customization details. Need it faster? Rush orders are available with 24-48 hour turnaround - please contact us or select the rush option at checkout for expedited service.
Can I request changes to my design?
Yes! We offer revisions to ensure you're completely happy with your design. Minor adjustments (text changes, color tweaks) are included. Major design overhauls may require an additional fee.
What if I need to add more photos or change details?
We offer an "Edit 1 Picture" add-on service if you need to add or change photos after your initial customization. Check our product listings for this option.
⚡ Instant Downloads
What are Instant Download designs?
Instant Download designs are pre-made, ready-to-print templates that you can download immediately after purchase - no customization, no waiting. These are perfect for last-minute parties or if you love the design exactly as-is.
Can I customize an Instant Download design?
No, Instant Download products are sold as-is and cannot be personalized. If you need customization (names, photos, ages), please choose our Custom Design options instead.
How do I access my Instant Download?
Immediately after your purchase is complete, you'll receive a download link via email. You can also access your files from your Shopify account under "Orders."
🖨️ Printing Your Design
Where can I print my backdrop?
You can print your digital file at:
- Local print shops - Staples, FedEx Office, local printers
- Online printing services - Vistaprint, Printful, Nations Photo Lab, etc.
- Photo centers - Costco, Walmart, CVS photo departments
- Specialty backdrop printers - Search for "fabric backdrop printing" or "vinyl banner printing"
What material should I print on?
Popular options include:
- Vinyl - Durable, wrinkle-resistant, great for outdoor use
- Fabric - Soft, elegant look, easy to hang
- Photo paper - Budget-friendly for smaller sizes
- Foam board - Rigid, stands on its own
Ask your printer for recommendations based on your event needs and budget.
Do you offer printing services?
No, we only provide digital files. You are responsible for printing the design at your chosen print provider. This gives you flexibility to choose your preferred material, size, and local printer.
How much does printing cost?
Printing costs vary by size, material, and print provider. Expect to pay anywhere from $30-150+ depending on your choices. We recommend getting quotes from multiple printers for the best price.
💳 Orders & Delivery
When will I receive my files?
Instant Downloads: Immediately after purchase
Custom Designs (Standard): 2-5 business days after you submit customization details and we finalize your proof
Custom Designs (Rush): 24-48 hours with rush service
What if I don't receive my download link?
Check your spam/junk folder first. If you still can't find it, contact us at [your email] with your order number, and we'll resend it immediately.
Can I redownload my files later?
Yes! Your digital files remain accessible in your Shopify account. Log in and go to your order history to redownload anytime.
Do you offer refunds?
Due to the digital nature of our products, all sales are final once files are delivered. However, if there's an issue with your file or design, please contact us and we'll work to resolve it.
🎉 Popular Themes & Collections
What themes do you offer?
We specialize in:
- Kids Party Backdrops - Cocomelon, Paw Patrol, Sesame Street, Mickey Mouse, LOL Surprise, and more
- Baby Shower Designs - Safari, Teddy Bear, Boho, Butterflies, Gender Neutral
- Luxury Party Backdrops - Chanel, Versace, Casino, Great Gatsby, Whisky themes
- Graduation Designs - All education levels from preschool to college
- Party Supplies - Chip bags, water labels, welcome signs, menu cards
Can you create a completely custom theme?
Yes! If you don't see your theme in our listings, contact us about a fully custom design. We can create backdrops for any occasion, character, or style.
📞 Still Have Questions?
We're here to help! Contact us at:
- Email: digitalmomentsrio@gmail.com
- Contact Form: Click here
- Response Time: Within 24 hours
Follow us on social media for inspiration, customer photos, and new design releases!